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KONTAKT

QueryTec GmbH
Dresdner Strasse 108/5, 1200 Vienna, Austria

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SUCCESS BY METHOD
Management and IT

check We make quality measureable
check Standardized documentation
check Support during the whole SW-Life-Cycle
check Economic utilization of resources


 

IT-Monitoring

IT-Monitoring is the automated, continuous inspection of IT services that are crucial regarding quality and availability. In a cockpit key performance indicators and diagrams show key figures that have been defined together with our quality assurance experts. For example, response time and availability over time can be overviewed at one glance.

 

The variation of the defined quality indicators can be traced back over time and the protocols are accessible for you via a web interface at any time. Alarms can be triggered automatically if specific situations occur like a certain KPI drops below a defined threshold.

 

QueryTec supports you with an independent and external view at your IT systems and therefore helps you evaluating the experience your customers feel when they access your service. Your benefits are as follows:

 

• Shortcomings at ressources can be identified before failure occures
• Trend of your service quality is recorded over time
• Effects of system maintenance or change can be seen immediatelly
• Independent view from outside ensures objective evaluation of current service quality

 

Together with our partner TÜV Trust IT we inspect and certify IT systems as "TÜV Trusted Application" or as "TÜV Trusted IT Service" if you want to have your level of quality stated officially.

Copyright © 2014 by QUERYTEC GmbH - 1200 Vienna. All rights reserved.
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